Terms of Service

1. The agreement

These terms are between you and RenzaGroup LLC, a Tennessee limited liability company doing business as Rengie Mendoza ("we," "us," "our"). By using this site, submitting a form, or buying anything from us, you agree to them. If you're accepting on behalf of a company, you're confirming you have the authority to do that.

If a signed proposal or statement of work says something different, that document wins for that project.

2. What we sell

Free Website Copy Review

An automated consumer-psychology read of your homepage, delivered on screen and by email at no cost. Conditions: you must own the website you submit or be authorized to submit it; the tool is rate-limited to prevent abuse; and it's provided as-is, with no service commitment. We may change or discontinue it at any time.

Full Website Copy Audit — $19

A page-by-page, section-by-section audit of your website with concrete improvement and restructuring recommendations. The report is yours to keep and use however you want, including handing it to another writer. Your $19 is credited in full toward a Website Copy Rewrite purchased from us. One credit per customer, and it can't be exchanged for cash.

Website Copy Rewrite — $397

A full rewrite of your site's copy, in two stages:

• You complete the Positioning Questionnaire. We can't start without it.
• We deliver your Positioning Guide within 2 business days of receiving your completed questionnaire.
• You approve the direction, or tell us what to change.
• We deliver the full copy within 2 business days of your approval.

Scope covers up to 15 core pages. Anything beyond that is quoted before we write it — you'll never get a surprise invoice. The engagement includes one round of revisions on the direction and one on the delivered copy. Further rounds are quoted separately.

Clarity Strategy Session — $297

A 2-hour working session held over video, scheduled through our booking link after purchase. You get the recording and the notes. Reschedule freely with at least 24 hours' notice. Miss the session without notice, or cancel inside 24 hours, and the session is treated as delivered.

3. Prices and payment

All prices are in US dollars and payable in full up front unless we've agreed otherwise in writing. Checkout runs on our third-party payment platform, and your use of it is also subject to its terms. You're responsible for any sales, use, or VAT taxes that apply where you are. We can change our prices at any time, but never on an order you've already paid for.

4. Refunds and cancellations

• Before work begins — email us and we'll refund you in full, no explanation needed.
• After a deliverable is sent — audits, Positioning Guides, and completed copy are digital work products that can't be returned once delivered, so they're non-refundable.
• Strategy sessions — fully refundable if you cancel more than 24 hours before the start time. Inside 24 hours, or a no-show, is non-refundable.
• Something went wrong — if we've genuinely failed to deliver what was promised, tell us within 14 days. We'll fix it, or refund you. That's the whole policy.

Chargebacks filed without contacting us first will be disputed with our delivery records.

5. What we need from you

Copywriting is a collaboration, and our delivery windows assume you hold up your end. Specifically, you agree to:

• Give us accurate, complete answers — the questionnaire is the raw material for everything we write.
• Respond to questions and approval requests within a reasonable time.
• Give us the access we need (site content, brand materials, anything we ask for).
• Confirm that any claim, testimonial, credential, statistic, or guarantee you give us is true and that you can back it up.

If a project goes quiet on your side for 60 days, we may close it out as delivered. We'll email you twice before that happens.

6. Who owns what

You own the deliverables. Once you've paid in full, all rights to the final copy we write for you transfer to you, to use, edit, and publish however you like.

We keep our tools. Our frameworks, question banks, prompts, templates, processes, and software stay ours. Nothing you buy transfers those, and delivering work to you doesn't license them.

Portfolio use. We may reference your project and show excerpts of the work in our portfolio and marketing. Ask us in writing and we'll keep your project confidential instead.

Your content stays yours. Everything you send us remains your property. You grant us only the license we need to do the work you hired us for.

7. AI in our process

We use AI as part of analysis and drafting. The free Copy Review is fully automated. Paid deliverables are reviewed by a human before they reach you, and we stand behind them either way. Details on what gets sent where are in our Privacy Policy.

8. No guarantee of results

We're confident in the work. We are not going to promise you a number.

Nothing on this site — including case studies, testimonials, and results from other clients — is a guarantee that you'll get the same outcome. What happens in your business depends on your market, your offer, your pricing, your operations, your follow-up, and plenty of things neither of us controls. Any figure we mention is an example of what has happened, not a prediction of what will.

Our content is general business information, not legal, financial, tax, or medical advice. Get a licensed professional for that.

9. Your responsibilities for what gets published

We write from what you tell us. You're responsible for reviewing everything before it goes live and for making sure it complies with the law and any regulations for your industry — advertising rules, professional licensing, health claims, financial disclosures, and so on. If a claim you gave us turns out to be untrue and it causes a problem, that's on you, not us.

10. Acceptable use

Don't submit websites you don't own or aren't authorized to submit. Don't try to break, scrape, overload, or reverse-engineer our tools, get around rate limits, or use automated systems to generate bulk reviews. Don't upload malware or anything unlawful. We can suspend or cut off access to anyone who does.

11. Availability

We try to keep the site and its tools running, but we don't promise uninterrupted service. Features can change or disappear. Free tools especially may be modified or withdrawn without notice.

12. Third-party services

Payments, scheduling, email, hosting, and analytics run on other companies' platforms. We choose them carefully but don't control them, and we're not responsible for their outages, errors, or acts.

13. Disclaimer and limitation of liability

To the fullest extent the law allows, the site and our services are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent the law allows, our total liability to you for any claim is capped at the amount you actually paid us in the 12 months before the claim arose. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data — even if we were told they were possible.

Some jurisdictions don't allow these limits, so parts of this section may not apply to you.

14. Indemnification

You agree to cover us against claims, damages, and reasonable legal costs arising from your breach of these terms, your misuse of our services, or content and claims you supplied that turn out to infringe someone's rights or violate the law.

15. Governing law and disputes

These terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. Any dispute goes to the state or federal courts located in Tennessee, and we both consent to that.

Before filing anything, email us. Nearly everything gets solved in one conversation, and we'd rather have that conversation.

16. General

If any part of these terms is found unenforceable, the rest stays in force. Our not enforcing a term isn't a waiver of it. You can't transfer these terms to someone else without our written consent; we may transfer them as part of a sale of the business. These terms, plus any signed proposal, are the entire agreement between us.

17. Changes

We may update these terms. The date at the top shows the current version. Changes apply going forward — never retroactively to work you've already bought.

18. Contact

RenzaGroup LLC
Attn: Legal — Rengie Mendoza
Middle Tennessee, USA
rengie@renzagroup.com